At String My Racquet we take great pride in our service. If you are dissatisfied, for any reason, we will assist you with a prompt exchange or refund.
Please call 866-920-4389 to discuss your return/exchange and request return authorization number. Send your package, including a brief note explaining the exchange, via a prepaid method with tracking number to ensure a safe and traceable delivery to:
String My Racquet, LLC 9722 Woodcliff Ct New Market, MD 21774
Warranty Policy
Stringing service includes 10 day warranty. Warranty does not include breakage due to normal wear and tear or damaged grommets/grommet holes. Removing stringing service sticker voids warranty.
Return Policy
· Please inspect all merchandise upon receipt. Any discrepancies must be reported immediately.
· All returns must contain return authorization # and a brief note of explanation.
· Never a restocking fee
· All exchanges / returns must be made within 10 days from date of shipment.
· NO RETURNS ACCEPTED ON USED MERCHANDIZE (not including strings).
· Any used merchandise shipped to String My Racquet will be returned to customer at customer’s expense.
· Any custom stringing will not be refunded or credited this includes strings provided by customer.
· All exchanges will incur a reshipping fee of $7 (if outside of the local area).
· All returned packages must be wrapped properly. All unwrapped returns will be refused.
· Defective items returned within 10 days from date of shipment are issued a replacement / exchange /credit or refund if a defect is found.
· In-house Credits must be used prior to expiration date.
· Shipping and handling fees are not refundable.
