At String My Racquet we take great pride in our service.  If you are dissatisfied, for any reason, we will assist you with a prompt exchange or refund.

Please call 866-920-4389 to discuss your return/exchange and request return authorization number.  Send your package, including a brief note explaining the exchange, via a prepaid method with tracking number to ensure a safe and traceable delivery to:

String My Racquet, LLC
9722 Woodcliff Ct
New Market, MD 21774

 

Warranty Policy

Stringing service includes 10 day warranty.  Breakage due to normal play not included.

Return Policy

·         Please inspect all merchandise upon receipt.  Any discrepancies must be reported immediately.

·         All returns must contain return authorization # and a brief note of explanation.

·         Never a restocking fee

·         All exchanges / returns must be made within 10 days from date of shipment.

·         NO RETURNS ACCEPTED ON USED MERCHANDIZE (not including strings).

·         Any used merchandise shipped to String My Racquet will be returned to customer at customer’s expense.

·         Any custom stringing will not be refunded or credited this includes strings provided by customer.

·         All exchanges will incur a reshipping fee of $7 (if outside of the local area).

·         All returned packages must be wrapped properly.  All unwrapped returns will be refused.

·         Defective items returned within 10 days from date of shipment are issued a replacement / exchange /credit or refund if a defect is found.

·         In-house Credits must be used prior to expiration date.

·         Shipping and handling fees are not refundable.


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