At String My Racquet we take great pride in our service. If you are dissatisfied, for any reason, we will assist you with a prompt exchange or refund.
Please call 866-920-4389 to discuss your return/exchange and request return authorization number. Send your package, including a brief note explaining the exchange, via a prepaid method with tracking number to ensure a safe and traceable delivery to:
String My Racquet, LLC 9722 Woodcliff Ct New Market, MD 21774
Warranty Policy
Stringing service includes 10 day warranty. Breakage due to normal play not included.
Return Policy
· Please inspect all merchandise upon receipt. Any discrepancies must be reported immediately.
· All returns must contain return authorization # and a brief note of explanation.
· Never a restocking fee
· All exchanges / returns must be made within 10 days from date of shipment.
· NO RETURNS ACCEPTED ON USED MERCHANDIZE (not including strings).
· Any used merchandise shipped to String My Racquet will be returned to customer at customer’s expense.
· Any custom stringing will not be refunded or credited this includes strings provided by customer.
· All exchanges will incur a reshipping fee of $7 (if outside of the local area).
· All returned packages must be wrapped properly. All unwrapped returns will be refused.
· Defective items returned within 10 days from date of shipment are issued a replacement / exchange /credit or refund if a defect is found.
· In-house Credits must be used prior to expiration date.
· Shipping and handling fees are not refundable.
